At Toddlify, we want you and your little ones to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. This Refund and Returns Policy outlines our policies for returns, refunds, and exchanges.
1.1 Eligibility for Returns
You have 7 days from the date of purchase to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, worn, or altered in any way are not eligible for a return.
1.2 Non-Returnable Items
Certain items are not eligible for return, including:
1.3 How to Initiate a Return
To start a return, please contact our customer service team at [info@toddlify.com] with your order number and details of the item(s) you wish to return. We will provide you with instructions on how to send back your product.
2.1 Refund Process
Once we receive your returned item and inspect its condition, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
2.2 Partial Refunds
In certain situations, only partial refunds may be granted (if applicable), including for items that are returned in a condition different from how they were received or for any item returned more than [number of days] days after delivery.
2.3 Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [info@toddlify.com].
3.1 Eligibility for Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [info@toddlify.com] with your order number and details of the issue. We will provide you with instructions on how to proceed with the exchange.
4.1 Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4.2 Lost or Damaged Returns
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost or damaged during return shipping.
4.3 Return Address
Please return your product to the following address:
[Your Return Address]
Please do not send your purchase back to the manufacturer.
If you have any questions about our Refund and Returns Policy, please contact us at:
Toddlify
Email: info@toddlify.com